5 Ways Messaging Platforms Benefit Businesses

Software developers are increasingly looking at telecommunication as the new avenue to exploit growing demand for enhanced communication and Short Message Service (SMS) API. According to customer service and support firm Zendesk, consumer targeted messaging apps can gives businesses, unrestricted communication lines; increase first contact resolution and transfer customer inquiries from public to private domain. The renewed focus on messaging solutions is critical in ensuring internal and external business communications and operations run smoothly.

A number of instant messaging solutions have been developed to serve different needs. According to Small Business Technology, here are the 5 top benefits of business messaging Apps:

Improve employee relationship with the rest of the company

A well-articulated messaging App can help a business improve relationship with its employees. This is largely because a close-knit engagement will make the staff feel they are part of the team. The rapport can also go a long way to uplift the spirits of workers by making them happier and productive.

Get everyone on board

Using business messaging Apps to alert workers and teams operating on-site and off-site will ensure everyone in the company reads from the same script and works together for common good. Information that traverses the system can also be traced to ensure everyone gets a say.

Get connected from anywhere

For teams that work remotely or in different places around the world, business messaging Apps will keep workers on the loop regarding every rising issue, i.e. project updates. The platform’s ability to bridge the divide also means managers can check on workers from wherever they are.

Saves money, time and space

The use of real-time business messaging Apps as a communication tool can reduce the high communication cost, especially those associated with long distance calls. Businesses also get to save time because the need to travel or hold meetings is greatly curtailed.

Stay secured

Compared to the old-fashioned messenger Apps, today’s dedicated business messaging Apps come with stringent security measure to ensure data and users stay protected from all forms of intrusion or breaches. Although high grade security comes at a price, business managers and workers can sit pretty knowing the communication lines are safe and secure.

Need Real-Time Global Connectivity! Checkout Syniverse Solutions

The Syniverse SMS API does much more than provide an interface for sending short messages through a secure SMS gateway. The solution is specially designed to help businesses connect with clients across all leading channels. In terms magnitude, the API processes over 700 billion messages annually and connects up to 7 billion devices. For speedy support and quality assurance, over 300 high quality direct operator connections have been setup by the company.

Businesses are choosing the Syniverse messaging platform because of the following key benefits:

• Support for multimedia messaging (MMS), text messages (SMS), voice calling, chatbots and Facebook Messenger

• Ability to monitor messaging traffic in real-time

• Extended local language translator

• Ability to manage customer consent and perform sign-in and sign-out tracking

• System is built in accordance to financial audit standards

In 2019, the Syniverse was named one of enterprise leading A2P SMS messaging vendors. For up-to-date messaging and engagement solutions, call Syniverse toll free on 1-800-892-2888.